FAQ
FAQ
Fabric & Ordering
Q: What is your minimum cut on fabric?
A: Our minimum cut is 1/2 yard.
Q: Will my fabric be cut in one continuous piece?
A: Yes! If you purchase multiple half-yards or full yards of fabric by the yard, it will always be cut as one continuous length directly from the bolt. Pre-curated bundles (such as our Studio Stash or project bundles) are explicitly itemized with their individual cut sizes in the product description.
Q: Do you sell samples or swatches?
A: We do not offer fabric samples, but if you have questions about a specific color, scale, or need personalized assistance matching blenders, please reach out to us at shelley@coralandolive.com. We are always happy to help you coordinate palettes!
Q: What does "Studio Stash" or "Fabric Attic" mean?
A: These are specialty, limited-edition cuts sourced from our personal studio collection. Many are out-of-print, collectible, or vintage designer releases that are no longer manufactured. All Studio Stash cuts are brand new, unwashed, and stored in pristine, climate-controlled studio conditions.
Q: Can color vary from the photos on screen?
A: We photograph our fabrics under true, color-balanced studio lighting to depict tones as accurately as possible. However, monitor displays, screen brightness, and mobile screen calibrations vary, so slight differences between screen and physical fabric can occasionally occur.
Care & Handling
Q: Should I pre-wash my fabric?
A: For standard quilting cottons, pre-washing is a personal preference. If you prefer to pre-wash, we recommend machine washing on a cold, gentle cycle and line drying or tumble drying on low. Specialty bag materials like faux leather, cork, and heavy interfacings should never be machine washed.
Shipping & Local Pickup
Q: Can I pick up my order locally?
A: Yes! We offer local pickup by appointment. Simply select the Local Pickup option at checkout, and we will email you when your order is packed and ready to coordinate a convenient pickup time.
Q: How quickly do orders ship?
A: Standard in-stock orders ship within 1–3 business days via USPS. You will receive an automated shipping confirmation with tracking as soon as your label is printed.
Account, Confirmations & Support
Q: I did not receive an order confirmation. Did my order go through?
A: If you did not receive an email confirmation immediately after ordering, please check your spam or junk folder and add shelley@coralandolive.com to your safe contacts list. If you created a customer account with us, you can also view your completed order directly in your account order history. Still can't find it? Send us an email, and we will gladly verify your order status.
Q: I forgot my username or password. How do I log in?
A: If you know the email address tied to your account but forgot your password, click the "Forgot your password?" link on the login page to have a reset link emailed to you (be sure to check your spam folder!). If you cannot recall which email address you used, send us a quick note, and we will look up your account for you.
Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, MasterCard, American Express, Discover), Apple Pay, Google Pay, Shop Pay, and PayPal.
Have Other Questions?
If you have any other questions, project inquiries, or need a recommendation, please reach out to us directly at shelley@coralandolive.com. We are always delighted to help. Thank you so much for supporting Coral & Olive Creative!
